Website care plans
Keep publishing! Your website should continue to perform long after launch.
Our Care Plans provide ongoing WordPress maintenance, monitoring and support—helping to keep your website reliable, up to date and properly looked after.
Because we built your website, we already understand how it works, how your team uses it and what matters most to your organisation.
Choose your Care Plan
Choose the care plan that matches how closely you want us involved in your website.
Essential keeps your WordPress site professionally maintained, Advanced gives you proactive monitoring and ongoing support from our team, and Ultimate provides our highest level of priority care for organisations that want us to work more closely as an extension of their team.
Our current average support request reply time is 55 minutes.
Essential Plan
£135 + VAT per month
or £1,450 + VAT per year
Max clients: 8
Essential ongoing maintenance for organisations that want their WordPress website professionally maintained, with flexible support available when required.
Included
- WordPress core updates
- Plugin updates
- Theme updates where appropriate and reasonably compatible with your website
- Weekly website backups
- Access to pay-as-you-go support by email
- Restore website from a backup if necessary
Pay-as-you-go support
Support, troubleshooting and development requested under the Essential Plan are normally charged at £100 + VAT per hour. Where reasonably practicable, we will let you know the likely cost before beginning chargeable work.
Ideal for
Best for stable websites that need professional maintenance, backups and updates, but only occasional hands-on support.
Advanced Plan
£440 + VAT per month
or £4,800 + VAT per year
Max clients: 6
A proactive maintenance and support partnership for organisations that depend on their website and want regular access to a trusted WordPress team when support, advice or improvements are needed.
Included
Everything in the Essential Plan, plus:
- Daily backups
- Automated security scans
- Uptime monitoring and issue alerts
- Management of your web-hosting account and liaison with your hosting provider
- Either one 60-minute call or two 30-minute calls each month
- Project management process to track tasks clearly from backlog through to completion
- Unlimited courtesy micro-tasks where a request qualifies
- Plugin licenses (form builder, search and filtering and job board) worth £450 / year
- Image compression on upload for faster image serving
- Development services at a discounted rate of £90 + VAT per hour
Ideal for
If you publish on a cadence you own: a marketing team with a campaign calendar, a school with an admissions year, an agency whose vacancies have to appear the day they’re live in the CRM.
Ultimate Plan
£1,500 + VAT per month
or £16,000 + VAT per year
Max clients: 2
Our highest level, the Ultimate Plan is designed for organisations that rely heavily on their website and want us to act as an extension of their team, helping with support, improvements, planning and technical guidance on an ongoing basis.
Included
Everything in the Advanced Plan, plus:
- 6 hours of routine work every month, spent on whatever you need: content, landing pages, campaign builds, fixes, small improvements. You don’t ask us to quote, you just ask, your requests go to the front of the queue
- Urgent next-day requests will be prioritised.
- Preferential scheduling for larger pieces of work
- Weekly consultation and planning calls
- Development services at a discounted rate of £80 + VAT per hour
Ideal for
Clients who want to actively develop and improve their websites on an on-going basis.
More than one website?
We offer discounts for clients with more than 1 website. Please get in touch for more information.
What support is included in Advanced and Ultimate?
Advanced and Ultimate customers can submit routine support questions and website requests by email or through their shared Trello board. These plans are designed to give you regular access to our team, so we can support your website, advise on the best next steps and help with day-to-day improvements when needed.
This can include:
- Troubleshooting day-to-day website issues
- Guidance and technical advice
- Plugin configuration assistance
- Support for your internal team
- Liaising with hosting companies and other relevant providers
- Reviewing requests and advising on the most appropriate next step
- Helping prioritise website improvements and support requests
Support is intended to cover reasonable routine website care, advice and troubleshooting.
Max clients
This is the maximum number of clients we have on these plans at any one time. Rest assured you are a priority for us.
Getting started
- Pick a plan and tell us which site(s) it covers.
- Select monthly or annual billing.
- Tell us which website or websites you would like us to cover.
- Add any Additional Retainer Hours you require.
- We send a Service Order with the fees and the start date.
Let’s look after your WordPress website
Whether you need dependable maintenance or an ongoing technical partner, we can help you choose a plan that fits the way your organisation works.
Important information: Care Plans are for business customers. Prices exclude VAT and are payable in advance. Services are provided under our Retainer and Maintenance Terms.