WordPress care plans
Your website should continue to perform long after launch.
Our Care Plans provide ongoing WordPress maintenance, monitoring and support—helping to keep your website reliable, up to date and properly looked after.
Because we built your website, we already understand how it works, how your team uses it and what matters most to your organisation.
Choose your Care Plan
Choose the care plan that matches how closely you want us involved in your website.
Essential keeps your WordPress site professionally maintained, Advanced gives you proactive monitoring and ongoing support from our team, and Ultimate provides our highest level of priority care for organisations that want us to work more closely as an extension of their team.
Essential Plan
£135 + VAT per month
or £1,450 + VAT per year
Essential ongoing maintenance for organisations that want their WordPress website professionally maintained, with flexible support available when required.
Included
- WordPress core updates
- Plugin updates
- Theme updates where appropriate and reasonably compatible with your website
- Weekly website backups
- Access to pay-as-you-go support by email
Pay-as-you-go support
Support, troubleshooting and development requested under the Essential Plan are normally charged at £100 + VAT per hour. Where reasonably practicable, we will let you know the likely cost before beginning chargeable work.
Ideal for
Organisations that need reliable WordPress maintenance and occasional support without an ongoing support commitment.
Advanced Plan
£440 + VAT per month
or £4,800 + VAT per year
A proactive maintenance and support partnership for organisations that depend on their website and want regular access to a trusted WordPress team when support, advice or improvements are needed.
Included
Everything in the Essential Plan, plus:
- Automated security scans
- Uptime monitoring and issue alerts
- Management of your web-hosting account and liaison with your hosting provider
- Unlimited reasonable routine support requests by email and through a shared Trello board, subject to the scope of the plan
- Either one 60-minute call or two 30-minute calls each month
- Courtesy micro-tasks where a request qualifies
- Access to eligible plugin licences used on your website
- Image compression on upload for faster image serving
- Development services at a discounted rate of £90 + VAT per hour
Ideal for
Organisations that rely on their website day to day and want proactive monitoring, regular access to a trusted WordPress team and a straightforward way to request support.
Ultimate Plan
£1,500 + VAT per month
or £16,000 + VAT per year
Our highest level of WordPress care for organisations that want priority access to our team, more included routine support and a closer ongoing partnership.
The Ultimate Plan is designed for organisations that rely heavily on their website and want us to act as an extension of their team, helping with support, improvements, planning and technical guidance on an ongoing basis.
Included
Everything in the Advanced Plan, plus:
- Priority support for website requests
- Included Routine Care Requests for larger routine tasks that go beyond Advanced courtesy micro-tasks
- More flexible access to our team for ongoing website fixes, improvements and troubleshooting
- Regular planning and review calls
- Proactive recommendations for improving your website
- Support with content updates, landing pages, campaign requirements and routine development requests
- Preferential scheduling for larger pieces of work
- Closer ongoing review of website performance, reliability and user experience
- A more hands-on partnership for continuous website improvement
- Development services at a discounted rate of £80 + VAT per hour
The Ultimate plan is subject to fair use.
Ideal for
Organisations that rely heavily on their website and want a trusted WordPress team available as an extension of their own team, with priority support, ongoing advice and more included help for routine improvements.
What does Advanced and Ultimate support include?
Advanced and Ultimate customers can submit routine support questions and website requests by email or through their shared Trello board. These plans are designed to give you regular access to our team, so we can support your website, advise on the best next steps and help with day-to-day improvements when needed.
This can include:
- Troubleshooting day-to-day website issues
- Guidance and technical advice
- Plugin configuration assistance
- Support for your internal team
- Liaising with hosting companies and other relevant providers
- Reviewing requests and advising on the most appropriate next step
- Helping prioritise website improvements and support requests
Support is intended to cover reasonable routine website care, advice and troubleshooting. It does not mean unlimited development time. New functionality, substantial design or content changes, redevelopment, extensive fault investigation and other larger pieces of work may be estimated separately, charged at the relevant development rate or completed using Additional Retainer Hours where available.
Advanced courtesy micro-tasks
Advanced customers benefit from courtesy micro-tasks. These are discrete, routine requests that we reasonably estimate will take no more than 10 minutes in total to investigate, complete and test.
Qualifying micro-tasks may be completed without charge and will not be deducted from any Additional Retainer Hours. They are provided at our discretion and subject to reasonable availability. Larger tasks cannot be divided into several smaller requests to qualify.
Ultimate Routine Care Requests
Ultimate customers benefit from Included Routine Care Requests. These are larger routine website support, troubleshooting, content or development requests that go beyond Advanced courtesy micro-tasks and that we reasonably estimate will take no more than 1 hour in total to investigate, complete and test.
Included Routine Care Requests are designed to make it easier for us to act as an extension of your team, helping with regular website improvements and support without needing to quote for every routine request separately.
They are provided subject to fair use, reasonable availability and the agreed scope of your care plan. Larger tasks cannot be divided into several smaller requests to qualify.
Monthly calls
The Advanced Plan includes either one 60-minute call or two 30-minute calls each calendar month.
The Ultimate Plan includes a more flexible call allowance for customers who need closer ongoing support, planning and advice. Calls are included where they are reasonable, relevant to the care plan and arranged in advance.
Calls can be used to discuss support requests, priorities, planned improvements or the ongoing development of your website.
Unused call time does not roll over. Where a plan covers several websites, the included call allowance is shared across them.
Fair use
The Ultimate Plan includes a higher level of routine website support than the Advanced Plan, but it is not intended to replace a dedicated in-house developer or cover unlimited project work.
Included Routine Care Requests are provided subject to fair use, reasonable availability and the agreed scope of your care plan. Larger projects, major redesigns, complex integrations, substantial new functionality, third-party system projects or work outside the agreed support scope may be quoted separately.
Care Plans for multiple websites
If your organisation operates several websites, you can place them on the same Care Plan and benefit from volume pricing:
First website
Standard plan price
Your first website is treated as the primary website and is charged at the full Essential or Advanced Plan price.
Second website
50% discount
The recurring Care Plan fee for your second eligible website is reduced by 50%.
Third and subsequent websites
75% discount
The recurring Care Plan fee for your third and each subsequent eligible website is reduced by 75%.
Volume pricing applies where the websites belong to the same customer and use the same Care Plan and billing frequency. The discounts apply to recurring Care Plan fees only. Any applicable volume pricing will be calculated and recorded in your Service Order.
Need regular development as well?
Either Care Plan can be combined with Additional Retainer Hours for planned development, consultancy and other chargeable support.
For customers expecting to request ongoing work, we recommend starting with at least one Additional Retainer Hour per month, or 12 hours for an annual period. This is a recommendation rather than a compulsory purchase.
Your allocation, the work it can be used for and the applicable fees will be recorded in your Service Order. Unused hours do not automatically roll over, although we may agree otherwise in writing.
Web-hosting management
Advanced and Ultimate customers can ask us to help administer their hosting account, make appropriate configuration changes and liaise with their hosting provider when reasonably necessary to support their website.
You remain the customer of the hosting provider and are responsible for hosting, domain, email and other third-party charges. Hosting itself is not included in the Care Plan fee unless expressly stated in your Service Order.
Eligible plugin licences
Advanced customers may have access to licences we hold for the following plugins where they are used and appropriate for a website covered by the Care Plan:
- Gravity Forms
- Advanced Custom Fields
- FacetWP
- WP Job Manager add-on bundle
- Imagify – image compression for uploaded media items
Not every licence is included automatically. The licences available for each website will be identified in the Service Order and remain available only while the Advanced Plan is active.
Why choose a WordPress Care Plan?
A website is never truly finished. WordPress, themes and plugins continue to change, new security issues emerge and your organisation’s requirements evolve.
A Highrise Digital Care Plan gives you:
- Regular maintenance from a team that understands your website
- Less time spent managing updates and technical suppliers
- Backups to support recovery if something goes wrong
- A clear route for requesting help
- Options for ongoing development as your needs change
- Proactive monitoring under the Advanced Plan
Updates, backups, monitoring and security scanning help reduce risk, but no maintenance service can guarantee that a website will always be uninterrupted, completely secure or free from errors.
Getting started
- Choose the Essential or Advanced Plan.
- Select monthly or annual billing.
- Tell us which website or websites you would like us to cover.
- Add any Additional Retainer Hours you require.
- For Advanced Plans, confirm your preferred monthly call arrangement and any eligible plugin licences.
- We will prepare a Service Order confirming the selected services, fees and start date.
Let’s look after your WordPress website
Whether you need dependable maintenance or an ongoing technical partner, we can help you choose a plan that fits the way your organisation works.
Important information: Care Plans are available to business customers. All prices exclude VAT and Care Plan fees are payable in advance. The precise websites, services, licences, billing arrangements and any customer-specific provisions will be recorded in the Service Order. Services are provided subject to the Retainer and Maintenance Terms.